Privacy Policy

Effective Date: 01 March 2025

At Oriental Grocer, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our services (including our click-and-collect service), or interact with us.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you place an order, register an account, or contact us, we may collect your name, email address, phone number, delivery address, and payment details.
Order Information: Details about the products you purchase, order history, and preferences.
Technical Information: Your IP address, browser type, and device information collected automatically when you browse our website.
Cookies: We use cookies to enhance your experience on our site, track analytics, and personalize content.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process orders and manage your account.
To provide our click-and-collect service.
To communicate with you about your orders, offers, and updates.
To improve our website and customer service.
To comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

Service providers: such as payment processors and delivery partners to fulfil your orders.
Legal authorities: if required by law or to protect our rights.

4. Data Security

We implement security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no online transmission is 100% secure, so we cannot guarantee absolute security

5. Your Rights

You have the right to:

Access the personal data we hold about you.
Correct any inaccuracies in your information.
Request deletion of your data, subject to legal requirements.
Withdraw consent for marketing communications at any time.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

8. Contact Us

For any questions about this Privacy Policy or your personal data, please contact us at:

Oriental Grocer at 36 Boon Street, Whakatane Email: orientalgrocerwhk@gmail.com Phone:+64 (07) 262 4151

By using our website and services, you agree to this Privacy Policy.