Oriental Grocer -Authentic Asian Groceries for Every Kitchen

Click & Collect Rules and Information To ensure a smooth and efficient experience for all customers using our Click & Collect service at Oriental Grocer, we’ve established the following rules: 1. Order Placement and Confirmation Orders must be placed online via our website. You will receive an order confirmation email or SMS after successfully placing your order. Ensure all contact details provided are accurate to avoid delays in communication. 2. Order Preparation and Pickup Timing Orders placed before 12:30PM will be prepared for same-day pickup. Orders placed after this time will be ready for pickup on the next business day. Pickup must be completed during our store hours: (9:00AM -7:00PM) 3. Pickup Process Wait for a “Ready for Pickup” notification before arriving at the store. Bring your order confirmation (email or SMS). Orders must be collected from the Click & Collect counter at Oriental Grocer. 4. Storage of Orders Perishable and frozen items will be kept in appropriate storage until the end of your chosen pickup day. Orders not collected within 24 hours may be subject to cancellation, and perishable items may not be refunded. 5. Changes or Cancellations If you need to change your pickup time or date, contact us at least 2 hours before the scheduled time. Orders can only be canceled if the request is made prior to order preparation. 6. Refunds and Replacements Items found to be damaged or incorrect must be reported at the time of collection. Refunds or replacements will be offered for eligible items in accordance with our return policy. 7. Delegate Pickup If someone else is collecting your order, their name must be provided during checkout. They must bring the order confirmation 8. No Show Policy For orders not collected within 24 hours of the scheduled pickup time, we will contact you for a reminder. Items will be returned to shelf after 48 hours of no collection. 9. Customer Responsibility Double-check your order before leaving the store. Once collected, the quality and storage of items become the customer’s responsibility. 10. Terms and Conditions Click and Collect is subject to product availability at the time of order processing. By using this service, you agree to these terms and conditions and any update we may implement. For any questions or concerns regarding Click & Collect, contact us: Phone: (07) 262 4151 Email: orientalgrocerwhk@gmail.com Address: 36 Boon Street, Whakatane By using our Click & Collect service, you agree to abide by these rules. Thank you for choosing Oriental Grocer!